paint warranty issues on a new Guilietta

Started by ian bennett, October 04, 2022, 12:27:57 PM

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ian bennett

can anyone help me please  ?
My daughter purchased a new Guilietta in 2017 and it has the clear coat peeling off ,
she has called the dealership  on numerous occasions  for someone to help with this
No one ever rings back ,  I also have rang on three occasions  and was told that some one would contact me ,
that did not happen .
we contacted Alfa head office  and was informed that it is now out of warranty  and they cant do anything ,  we informed them that it was reported  a number of times while it was in warranty
and nothing was done .
does anyone know  who can help us out  ,  also the   left front interior door handle broke  while it was under warranty  and was told by the dealer  that it is wear and tear  and not covered  and if we wanted one it would cost $1800 to get one in .   we are really disapointed  ,she loves the car  but not customer service


DO as I did with my past new giulietta    ,  contact FAIR TRADING ,  It took a while but i did get a result in my favour
forza lazio,viva l'alfa

Current Alfa=

Giulietta 2015 QV manual Ghiaccio

1974 Spider series 2 ,carabinieri blu

Previous Alfas=

33x4 1985 wagon
33 ti 1985
156 sportswagon manual red
Alfetta sportiva 1981 red
166 silver 1999