Alfa Romeo Owners Club of Australia Forum

State Divisions => Victoria => Topic started by: ian bennett on October 04, 2022, 12:27:57 PM

Title: paint warranty issues on a new Guilietta
Post by: ian bennett on October 04, 2022, 12:27:57 PM
Hi
can anyone help me please  ?
My daughter purchased a new Guilietta in 2017 and it has the clear coat peeling off ,
she has called the dealership  on numerous occasions  for someone to help with this
No one ever rings back ,  I also have rang on three occasions  and was told that some one would contact me ,
that did not happen .
we contacted Alfa head office  and was informed that it is now out of warranty  and they cant do anything ,  we informed them that it was reported  a number of times while it was in warranty
and nothing was done .
does anyone know  who can help us out  ,  also the   left front interior door handle broke  while it was under warranty  and was told by the dealer  that it is wear and tear  and not covered  and if we wanted one it would cost $1800 to get one in .   we are really disapointed  ,she loves the car  but not customer service
Thanks
ian
Title: Re: paint warranty issues on a new Guilietta
Post by: lombardi on October 04, 2022, 02:06:58 PM
DO as I did with my past new giulietta    ,  contact FAIR TRADING ,  It took a while but i did get a result in my favour