So often the good news fails to get aired so I offer this story: My 2017 Giulia Veloce is fitted with the optional Harman Kardon stereo which gives stunning sound. However, when it was fitted by a drunk 12 year old with a blunt knife the dash pad was damaged. Apart from unsightly cut edges near the speakers, the pad started to curl upwards, displaying the ugly cut lines to anyone who looked through the windscreen.
I asked my friendly dealer (Gulson Canberra - I don't have a 'dealer' in the Hollywood sense) and he approached Alfa who have a greed to replace the dash pad in July. Good service and thanks to all involved.