Alfa Romeo Owners Club of Australia Forum proudly hosted by AROCA Victorian Division
December 03, 2008, 07:44:58 AM *
Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
News: Please edit your forum profile to set your AROCA State Division.  See this post for more information.
 
   Home   Help Search Login Register  
Pages: 1 [2] 3
  Print  
Author Topic: Restoration Debacle  (Read 2893 times)
Ishamael
Newbie
*
AROCA Division: Western Australia
Posts: 30


View Profile
« Reply #15 on: May 29, 2008, 12:54:06 AM »

Ok using some advice you guys have given me, I have been to the Department of Consumer and Employment Protection website.

I have downloaded their complaint form.  They recommend that I try resolve this amicably with the Ed (the bad one) first of all, which I will do tomorrow.

I have also emailed the Motor Trade Association of WA (MTAWA) this email:

To whom it may concern,

I was given your email address from the Department of Consumer and Employment Protection website.  They recommended that you may be able to advise me on the best way to handle a dispute I have with a local panel beater with whom I paid to perform some work on my vehicle.

Essentially I paid 10k for this panel beater to perform some restoration work on my old alfa romeo car.  After many delays, and with some of the work not being done at all, I was told by my mechanic and other people more knowledgeable in panel beating than I am, that the work done was very sub-standard (bog used when I specifically asked for new metal to be welded in; old paint that was never sand-blasted away, etc, etc).

So essentially I am hoping that you are at least able to provide me with a list of reputable panel beaters with whom I can take my car so that they can give their professional opinion on the work performed thus far.

Thanks in advice,

Ben Sims.


I will then call up Ed and tell him about my disappointment with his work, and tell him about my planned course of action(s) and see what reply he has to that.

I will refuse him doing any further work on my car, as that would be a further waste of time, as his work is completely unsatisfactory anyway.

What do you guys think? Should I get in touch with anyone else?

I think even if I get a part refund I will happy with that.
« Last Edit: May 29, 2008, 12:55:48 AM by Ishamael » Logged

1973 GTV 2000 105
Gary Pearce
Alfa2010
Full Member
*
AROCA Division: Victoria
Posts: 189



View Profile
« Reply #16 on: May 29, 2008, 10:19:49 AM »

It sounds like a plan, but my experience in dealing with Consumer Affairs or Small Claims Tribunal etc, is that they will always like you to give the repairer the opportunity to right his wrong. Unless you are completely at logger heads with the repairer this may still be your better outcome, even though it sound like you have no confidence in the repairer hence your idea to get some money back. Of course he might refuse that, so that is why I would be trying to appeal to his better nature as a repairer to help you out. From a repairers point of view it wouldn't do his business any good to have bad mouthing customers, so there SHOULD be a common goal for him to try again for you. But I don't know him like you do I guess. If you are short on technical knowledge with regards to these types of repairs, it would maybe be better to visit him with someone that knows what they are talking about. This is what being a AROCA member is all about.
Logged

1966 Giulia GTC
1967 Giulia Sprint GT Veloce
1967 Giulia Sprint GTA replica
1973 2000 GTV group S

1989 MX5
2008 Mazda 6 Tow Car
Ishamael
Newbie
*
AROCA Division: Western Australia
Posts: 30


View Profile
« Reply #17 on: May 29, 2008, 08:11:12 PM »

Definitely I agree.

The main reason why I am pushing for a part refund is because his work was that bad to begin with, so basically he doesn't have the skill nor the tools to do the work I have paid him for.

Also I have been without a car for almost 5 months now, I don't have the money nor the patience to send the car back into him with the chance of receiving a nightmare job again.

I did speak to his partner today (Ed is on holidays - probably with my money) and I explained the situation.  He was very quick to distance himself from Ed and his work, and without saying the job Ed done was atrocius, he insinuated as much.

I was very polite throughout the conversation, but made it clear that unless Ed came to the party and offered some compensation I will take it further, and do everything I can to get as much money back as I could.

I also got his partner onside, explaining that this is his lively hood at stake, and that it would be in everyones interest if Ed settled this without me taking it further.

I should receive a reply by Monday.  Keep your fingers crossed for me Smiley
Logged

1973 GTV 2000 105
Ishamael
Newbie
*
AROCA Division: Western Australia
Posts: 30


View Profile
« Reply #18 on: May 30, 2008, 09:35:10 PM »

Just an update on this situation if anyone's interested.

I received a call today from Ed (the panel beater).  He was quick to agree to a 50 percent payout (5k), which I am pleased about.

One wonders though why he was so quick to agree, as it is a huge turn about face from a few weeks ago, when he was asking for more money.

I have given him a two week deadline anyway to cough up the money, so we will see...
Logged

1973 GTV 2000 105
Edward Hellsten
Alfa2010
Hero Member
*
AROCA Division: Western Australia
Posts: 615



View Profile
« Reply #19 on: June 01, 2008, 10:16:55 AM »

Well done Ishamael.

It was probably a nervous thing to do but well worth the effort.  Certainly i was always taught to try and remain pleasant and unheated and the result is usually better. Your case shows this yet again.

Now what, do you need a Perth based recommendation to complete the work or are you going to leave that for now and just get it back on the road?

Logged

Now -

80 Alfetta GTV 2000 - red
Then -
76 Sud L 1.3 - white
85 33 1.5 - red
00 156 Selespeed - red
77 Alfetta GTV - Group S project - yellow
86 SudSprint 1.5 - clubsprint car - red
77 Alfetta GTV - Tarmac rally/Group S - red
03 156GTA 3.2 manual - daily driver - black
Ishamael
Newbie
*
AROCA Division: Western Australia
Posts: 30


View Profile
« Reply #20 on: June 01, 2008, 09:26:35 PM »

Well the engine is pretty much finished and has been put back into the engine bay.

My plans are to get the tinting and shockies done, and maybe some new rims.  The interior I won't touch besides replacing a few knobs and buttons, and the door panels.  I would rather leave the bulk of the interior until the body is properly restored.

I'm starting my new job in two weeks time, so I will need the wheels for a while.  The next time I get the body done, I'm going the whole hog, in terms of giving it plenty of time (I will buy a cheap little car to drive in the meantime), and not going for the cheapest option.

I have just filled out the application form for AROCA (W.A. division) membership, so what I will do is hopefully turn up to the annual dinner, and let you look over it Ed and see what you think.
Logged

1973 GTV 2000 105
Ishamael
Newbie
*
AROCA Division: Western Australia
Posts: 30


View Profile
« Reply #21 on: June 11, 2008, 01:15:09 AM »

Ok things have taken a turn for the worse.  If anyones interested here is the end snippet of my complaint that I am about to lodge with the Department of Consumer and Employment Protection:

I take my mechanics advice and read up about making a claim on the Department of Consumer and Employment Protection website.  Using the information from the website I called Greenies Panel and Paint on Thursday 29th May.  Edward Lammle’s business partner, Han’s advises me that Ed is on holidays with his wife.  I explain to Han’s the situation and try and resolve the matter without having to lodge a complaint form.  He distances himself from Ed and his work, and agrees that resolving this matter without lodging a complaint would be for the best.  He promises to get in touch with Ed.

Edward Lammle then contacts me the next day (Friday 30th May).   After expressing my disappointment in the poor quality work and the amount of hassles I have had with getting him to fulfil his part of our agreement, he agrees to refund me 50 percent of the original cost - $5000.  I give him a week to pay the amount.

A week later (Friday 6th May) after not hearing anything from Ed, I call his panel beating shop.  Ed explains that he does not have the money, but he does have a Jaguar car that he can give me.  He explains that the car is worth at least $6000.  My reply is that I know nothing about Jaguar cars and their value, and why should I go to the trouble of selling his car to retrieve a refund we had agreed upon. 

Edward then explains that his business is going through hard times, and that he would have to sell one of his two houses (he has one in Mt Lawley, and one in Kellerberrin) to pay me the money owed.  I explain that I understand financial difficulties, as I am currently having trouble paying for further repair work being done to my because of his poor work, and I had to take out a personal loan to pay him initially.  In the end I gave him another week to pay the $5000, he agrees.

Finally on the Tuesday 10th May, Leo from Cileberti’s calls and explains that he cannot refit my engine at all because of the lack of rust repair done to the engine bay – it is impossible for him to attach the engine safely because the rust was not fixed.  I request that Leo get his panel beater in to quote on how much it would cost to fix the engine bay (I was away for work, and I could not trust Edward Lammle to fix his work – again).  The quote was for $1200.

I then call Edward Lammle to advise him of this additional cost to myself, and to find out if he is any closer to being able to pay me my refund so I can pay for this work.  He then reneges on our agreement, and says that he is only willing to pay me $2000.  I refuse this amount and advise him that I will be lodging a complaint form with the Department of Consumer and Employment Protection.

It also should be noted that:
-   A number of times throughout February, March, April, and May Edward Lammle asked for an extra $1000 dollars to be paid.  When asked why, he said he needed it for the GST.  I refused and explained that the original quote included the GST.

-   In our last phone conversation on the 10th May, initially Edward Lammle denied bogging up any part of my car.  But when I pointed out that it can be clearly seen that he has used bog, he admitted that with most of the rust work he did, he just bogged it up, which was not part of our original agreement.

-   On the Friday 30th May I requested that Edward Lammle provide me with a receipt for the welding work performed on my car.  Edward replied that he paid cash in hand, and that there was no receipt.  At a later date he said that he has a receipt for the welding work.

-   When asked if he was a licensed repairer of motor vehicles, Edward Lammle replied that he was not currently licensed, nor was his son who carried out a large portion of the work on my vehicle.


So again there looks to be another week or two before I get my car, maybe longer as I don't have the money to pay for the rust work required to get my engine put back in.

Anyway on a good note, I have sent Edward Hellsten my application for AROCA WA, and Mesheik has been awesome in helping me out source a tinter and some conies Smiley
Logged

1973 GTV 2000 105
Edward Hellsten
Alfa2010
Hero Member
*
AROCA Division: Western Australia
Posts: 615



View Profile
« Reply #22 on: June 11, 2008, 11:43:43 AM »

Sorry to hear the saga continues but it looks like you really do need to continue down your path to it's conclusion even if it takes longer.

anything you need, any help we can offer let us know, maybe a working bee over a pizza and an beer or 2 id need be.

Ed(the good one!)
Logged

Now -

80 Alfetta GTV 2000 - red
Then -
76 Sud L 1.3 - white
85 33 1.5 - red
00 156 Selespeed - red
77 Alfetta GTV - Group S project - yellow
86 SudSprint 1.5 - clubsprint car - red
77 Alfetta GTV - Tarmac rally/Group S - red
03 156GTA 3.2 manual - daily driver - black
blacklotus99
Newbie
*
AROCA Division: Victoria
Posts: 7


View Profile
« Reply #23 on: June 11, 2008, 10:00:33 PM »


I would engage a solicitor to have a look at this.  Its getting quite complicated now that he is unlicenced.  This could cause further complications which you clearly dont need.

Really depends how far you want to take this.  Its a fairly straight forward case of not being provided the work you have paid for.  Rectification could be difficult though especially if he cannot compensate you by way of refund or repair.

If that is actually the case it will be complex and your only option will be to take it to court.

I would spend the $200 and go to a solicitor and find out what your options are for compensation.  Sounds like you have given him adequate opportunity to rectify the issue and he has failed to do so.

Be prepared though that even if you take it to court and a judgement is made in your favour, you may still never see a penny.  Granted that is worst case but prepare yourself regardless.
Logged
Davidm1750
Full Member
***
AROCA Division: Not a Member (Yet!)
Posts: 112


View Profile
« Reply #24 on: June 12, 2008, 08:54:15 AM »

Hi all

I am new to this forum, my first posting but a long term Alfa owner (past 20 +) years. I can feel for the likes of Ish and Ash re the topic of how much should you pay for a decent bodywork restoration, let alone the frustration when the quality doesnt match your expectations, and the cost seemed reasonable, at the time. However, when in your case Ish the crook covered up rust with bog that is not on !!  Especially if there are issues re the safety of your car, like engine or suspension mounting points.   So good on you for taking action against him.  He deserves all that comes his way.  Hope you get some money back so that you can have it repaired properly.

Having already restored both a few classic Fiats and Alfas over the years i also agree with some of the other sentiments posted re what you should always aim for. Since this in essance is the only way to explain to the restorer what your expectations are and therefore an indication of what you expect in return for your hard earned $$$. I have tried this approach in the past with mixed experience.  With a professional at least you have a chance.  With a backyarder, well good luck.  This regrettably was my experience with my current Giulia Super, I am restoring.  I stopped counting precisely what it cost to get the bodywork done and I will have to strip it all back and start again.  The only good thing I think is that at least the rust was cut out and replaced with new metal.  How well and how much bog he used I don't know yet.  I suspect though I roughly have lost $5-7,000.  Ouch, but my mistake since I didn't go to a professional with history or watched over the project more closely.  At least the leather interior and the gearbox etc have been correctly done.  The biggest problem over here in Tas is that professional bodyworks are not interested in restoration work. I have heard of a couple of specialists but am yet to follow up on the leads. I still have my 1750 GTV to restore yet.  $10K these days from my experience seems pretty reasonable.  I have heard for instance of costs as high as double that. At least my 156 sporwagon is perfect.  Cheers Dave
« Last Edit: June 13, 2008, 09:55:23 AM by Davidm1750 » Logged

Current:
2003 JTS 156 sportwagon
1969 1750 GTV (My toy now, for hillclimbs, rallys etc once restored)
1969 Giulia Super (part restored)
1969 AC Fiat 124 sport (Fully restored, owned for 28 yrs !!)

Past: '76 Alfetta 1.8 GT 
        '76 Alfetta 1.8 Sedan
        ' 73 2L Berlina
Phil Baskett
Alfa2010
Hero Member
*
AROCA Division: Victoria
Posts: 646



View Profile
« Reply #25 on: June 24, 2008, 09:42:16 AM »

The biggest problem over here in Tas is that professional bodyworks are not interested in restoration work.

Hi Dave,

Just a left field thought, but have you considered getting the work done in Melbourne (or another state)?  There are some brilliant restoration places here, and the occasional cheap air fare to Melb for updates (along with regular emailed photos etc) might be worth the extra couple of bucks knowing that the Giulia Super is in the capable hands of someone who knows these cars. Huh
Logged

1977 Alfetta GTV Group S - Race car
2008 WRX - Road car
Davidm1750
Full Member
***
AROCA Division: Not a Member (Yet!)
Posts: 112


View Profile
« Reply #26 on: June 24, 2008, 05:13:49 PM »

Hi Phil

Yes I have given some thought about that as a real option and may need to take it up, especially if I am unable to get someone to do what is needed here.  My brother in law had a 1750 GTV and ended up selling it as a project to someone else since he too couldn't find a panel shop willing to take it on. 

If I can find someone here to take on the projects I will thoroughly check out the work first and get firm quotes on the likely cost.  The last thing I want to experience again is shoddy work and unrealistic quotes. That in essance is what occurred first time around with the Super. 

I reckon someone like Rankin Panels or perhaps the 105 Factory would be both good options.  Does anyone have other suggestions re in Melbourne, since I would need to ship the Super across the Bass Straight, so other States probably would be too expensive re transport costs.  Must figure on how to upload photos of the collection.

Cheers
Dave

Logged

Current:
2003 JTS 156 sportwagon
1969 1750 GTV (My toy now, for hillclimbs, rallys etc once restored)
1969 Giulia Super (part restored)
1969 AC Fiat 124 sport (Fully restored, owned for 28 yrs !!)

Past: '76 Alfetta 1.8 GT 
        '76 Alfetta 1.8 Sedan
        ' 73 2L Berlina
Paul Gulliver
Jr. Member
**
AROCA Division: Victoria
Posts: 57



View Profile
« Reply #27 on: June 24, 2008, 05:44:23 PM »

I could really recommend Sams panels in Clayton Melbourne. He is member of both AROCA Vic & Fiat car club. Sam did some work on my 105 a couple of years ago which was both of an execellent quality and resonable price.

He is currently doing up a Series 1 1750  GTV 105 that is going to be sensational when finished. There is a very detailed thread to this on Alfa Bulletin Board. Here's the link.


 http://www.alfabb.com/bb/forums/gt-1965-1974/44494-1969-gtv-1750-restoration-18.html   

Cheers


Paul
Logged

Paul Gulliver
2006 Black Alfa 159 2.2 JTS
1979 Silver Alfa 116 2.0 GTV
1973 Red Alfa 105 2.0 GTV
Paul Gulliver
Jr. Member
**
AROCA Division: Victoria
Posts: 57



View Profile
« Reply #28 on: June 24, 2008, 06:44:43 PM »

Bump

For what this kind of restoration is going to cost this is a very viable alternative

http://www.carpoint.com.au/used-car/ALFA%20ROMEO/1750/Victoria/csn5859896.aspx

See threadss today on this page

Logged

Paul Gulliver
2006 Black Alfa 159 2.2 JTS
1979 Silver Alfa 116 2.0 GTV
1973 Red Alfa 105 2.0 GTV
pep105
Jr. Member
**
AROCA Division: Victoria
Posts: 95



View Profile
« Reply #29 on: June 24, 2008, 09:59:31 PM »

Dave just as another recomendation there is Fitzroy Motor Body Repairs in Melbourne 03 9417 6527 seem to be very reasonable and deliver work on all levels (from minor repairs to full restoration)

Will speak to them re my 105 soon and ill give you some feedback on how that goes
cheers
Pep 
Logged

Current
'74 GT 1600 Jnr
Past
'82 Fiat 131 Superbrava
'82 Alfetta GTV 2.0
'88 75 Twinspark
'80 Alfetta
'02 147 Twinspark
Pages: 1 [2] 3
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.4 | SMF © 2006-2007, Simple Machines LLC
Joomla Bridge by JoomlaHacks.com
Valid XHTML 1.0! Valid CSS!
Page created in 0.113 seconds with 21 queries.